Standard Operating Procedures For All Dentists
Because a professional business needs operational standards in printed, accessible form so it can achieve its goals, and so its staff knows what those goals are and how they are expected to help reach them.
Marsha Freeman's widely-acclaimed SOPs manual, now in its fourth (2000) edition, provides a 487-page, 256-SOP model manual which can be quickly adapted to your practice's needs and style. It couldn't be easier: you read the book, identify a SOP, find its counterpart on the disk, rewrite the process the way you want it done in your practice, print it out, and insert it in your new manual!
When do you need a SOPs manual?
When you are starting out, when you move to practice maturity, when a new associate or partner joins in, when you want to sell—and every day in between!
What are the benefits of creating your own procedures manual?
*A performance guide for fill-ins during vacation, staff turnover, or leaves of absence.
* A reference manual that speeds up on-the-job training.
* Less chaos and confusion when key, trained personnel abruptly leave.
* Legal protection: your processes defined in detail and in print.
* Written knowledge about who does what, where, when, why, and how.
* Written accountability crucial to effective performance evaluation.
* Consistency: the same function performed correctly time after time.
* Enhanced staff participation: people support what they help create.
* Less hunting for forms, information, supplies, and responses.
Dental Communication Unlimited, P.O.Box 6405, Santa Maria, CA 93456-6405. Tel: 800-563-1454; Fax: 805-937-3035.